Frequently Asked Questions (FAQ)

1. Are you an airline?

No. Travel Aid Assist is an independent travel assistance agency operated by WTH Worldwide Travels Private Limited. We are not affiliated with, endorsed by, or representing any airline. We provide paid assistance services to help customers understand airline policies and available options for ticket changes and cancellations.

2. Do you guarantee flight changes or cancellations?

No. All flight changes, cancellations, and refunds are subject to airline fare rules and policies. Final approval depends entirely on the respective airline. We assist in reviewing your ticket and guiding you through available options.

3. Do you guarantee ticket refunds?

No. Refund eligibility depends on ticket type, airline policy, fare rules, and timing of request. We do not control airline refund decisions and cannot guarantee approval.

4. What fees do you charge?

We charge a service fee for consultation and assistance provided. This fee is separate from airline cancellation charges, fare differences, and airline penalties. Service fees are disclosed before proceeding with any assistance.

5. Are airline fees included in your service fee?

No. Airline-imposed fees, fare differences, or penalties are separate and payable directly to the airline where applicable.

6. How does your service work?

• Contact our support team
• Share your booking details
• We review your ticket rules
• We explain available options
• Service fees apply if you choose to proceed

7. How long does refund processing take?

If an airline approves a refund, processing time depends entirely on the airline’s internal procedures. We are not responsible for airline processing delays.

8. What information do I need to provide?

You may be asked for:

• Booking reference number
• Passenger name
• Travel details
• Contact information

This information is used solely to provide assistance.

9. Is my personal information secure?

Yes. We use reasonable security measures to protect your information. Please refer to our Privacy Policy for detailed information.

10. Where is your company registered?

Travel Aid Assist operates under:
WTH Worldwide Travels Private Limited
Registered in India

11. Do you provide 24/7 airline customer support?

No. We are not an airline customer service center. We provide independent travel assistance during our stated business hours.

12. Why should I use your service?

• Clear explanation of airline policies
• Professional travel assistance
• Transparent service fee disclosure
• Independent support

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Travel Aid Assist is an independent travel assistance provider and is not affiliated with any airline. All airline names remain the property of their respective owners. Service fees apply for assistance provided.